We’re on the lookout for a senior leader with deep experience across experiential and shopper marketing to join us as our new Client Service Director. This is a pivotal role within the agency—leading client relationships, driving growth, and working closely with internal teams to bring our bold, brilliant campaigns to life.

As a core member of the Exec team, you’ll play a key role in shaping the future direction of the business—helping set agency strategy and ensuring we continue to innovate and grow. Alongside this, you’ll work hand-in-hand with the Managing Director across New Business to maximise commercial opportunities and support the agency’s growth pipeline and key client relationships.

You’ll also be accountable for client development plans, revenue performance, and forecasting, ensuring Yakusan not only delivers outstanding creative work but also continues to thrive commercially.

You’ll be the strategic partner our clients rely on—helping shape creative responses, guiding project execution, and ensuring every brief is delivered to the highest standard. This is a hands-on leadership role suited to someone who’s just as comfortable in a boardroom presenting campaign strategy as they are supporting the team to bring Experiential and Shopper activations to life.

Key Responsibilities:

• Lead and nurture key client relationships across a diverse portfolio of high-profile brands
• Develop and own client development plans, ensuring growth opportunities are identified and realised with the Client Service team
• Take responsibility for account revenue, reporting, and forecasting with CS team
• Play a key role within the Exec team, helping shape agency strategy and drive the future of the business
• Partner with the Managing Director & CS team across New Business to maximise commercial opportunities and support new growth initiatives
• Develop strategic responses to briefs in collaboration with the client service, creative and production teams
• Oversee the delivery of shopper and experiential campaigns across all phases—from concept through to execution and wrap-up
• Inspire and lead a team of talented client service professionals, providing guidance, development and mentorship
• Ensure budgets, timelines, and creative standards are met across all projects

What You Bring:

• 8+ years of agency-side experience across experiential and shopper marketing, with at least 3 years in a senior client-facing role
• A strong strategic mind, with a deep understanding of how to connect brand objectives with creative, integrated solutions
• A passion for experience-led marketing and an eye for exceptional creative work
• Proven ability to manage and grow high-value client relationships
• Demonstrated success in delivering revenue growth and managing forecasting
• Collaborative leadership style with the ability to inspire and energise internal teams
• Experience in FMCG, alcohol, retail or lifestyle brands highly regarded
• Confidence using tools like Monday.com and a strong grasp of project management processes and systems

Other benefits:

• Collaborate with a team of talented, inspiring individuals.
• Enjoy a hybrid work setup, freeing up commute time for what truly matters.
• Flexible work hours to support the important moments in life.
• Thrive in a supportive, empowering culture where your team always has your back.
• Access ongoing development through internal workshops, inspiration sessions, and an external training budget.
• Be part of the Culture Vultures Club, participating in creatively inspiring activities.
• Join us for twice yearly multi-day retreats.
• Celebrate achievements and plan for the future in quarterly team sessions.